Customers & Employees. Two key ingridenets for any successful organization. Come here from two experts on how to build both a culture of service and a culture of coaching. David Reed, former Disney leader and President of Customer Centered Consulting Group will share practical tips on how to build a culture in your company that results in a possitive customer experience.
Lee J. Colan, Ph.D. and Julie Davis-Colan, coaches to America’s leading companies, will then reveal a powerful model to build a coaching culture in your organization. They will also share simple tools that inspire winning results and relationships.
Following these sessions you will have the choice to attend one of two "Rubber Meets the Road" sessions. Creating a Customer Feedback Loop or Building a Positive Mindset.
The day includes lunch and each attendee will receive two books: A Culture of Service by David Reed and The Power of Positive Coaching by Lee & Julie Colan, each autographed by the author.